Return & Refund Policy

Return & Refund Policy :
Effective for purchases on www.happyhealthcare.in (the “Platform”)

At Happy Healthcare, customer satisfaction is our top priority. We follow a structured return and refund policy for eligible requests made under valid conditions. Please read the details below:

1. Refund Eligibility and Processing :
(i) If payment for an order was made from your side, and the product qualifies for a refund or return, the amount will be credited to your original payment method after internal validation and approval.

2. Conditions for Return/Refund
(ii) You may request a return or refund within 48 hours from the time of delivery under the following circumstances:

- The product received is defective

- The product does not match the ordered quantity

- The product specifications differ from what was ordered

⚠️ Important: We do not accept return or refund requests after 48 hours of delivery. Also, consumable items (including health supplements and personal wellness products) are non-returnable once delivered, unless defective or incorrect.

3. Mandatory Submission for Claims :
(iii) To process your refund/return request, the following is mandatory:

- An unboxing video clearly showing the condition of the product at the time of opening

- A photo of the invoice received

- A written explanation of the issue

All the above must be sent to our customer support email within 48 hours of product delivery:

📧 Email: support@happyhealthcare.in

Once received, our internal quality team will evaluate the case and decide whether a return pickup or a refund will be initiated, subject to approval.

4. Refund Timelines & Method
Scenario                                                                                     Refund Initiation                      Time to Reflect
R.T.O. / Lost / Damaged / Misrouted Orders                    Within 24 hours of validation              7–10 working days
Wrong / Defective Product Delivered (Valid Claim)    Within 24 hours of validation              7–10 working days

Refund Method Options: :

- Credit/Debit Card

- Net Banking

- UPI Linked Bank Account

- Wallets

- NEFT (for COD refunds – Bank details to be provided)

If you paid Cash on Delivery (COD) and your refund is approved, you will be asked to share your bank account details with our support team. These details must be provided through the channel recommended by our representative.

For any further queries, feel free to reach out at:
📧 support@happyhealthcare.in | 📞 +91-8820370128

We thank you for your trust in Happy Healthcare.